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Find installation guides, tutorials, and technical support for TypeKey Academy.
Frequently Asked Questions
Common questions about offline usage, licensing, network requirements, and setup.
Yes! TypeKey Academy includes a 100% offline desktop app. Students can practice typing and complete typing tests without an active internet connection.
Our flat school subscription includes unlimited student accounts and unlimited teacher accounts for your entire campus.
Your download bundle email from TypeKey (containing your download link and Activation PIN), the email address it was sent to, and an internet connection on any computer, phone, or tablet to generate your license key.
Any computer on your local school network, including the teacher's own computer. Whichever you choose, the Server app must be running whenever TypeKey is in use so student and teacher apps can communicate.
Yes. The Server, Teacher, and Student apps must all share the same local network (LAN or Wi-Fi subnet) to connect.
Download links expire 3 days after being issued for security. Contact TypeKey support at info@typekeyacademy.com and we will generate a fresh link for your school right away.
Check that you are entering the exact email address your TypeKey download bundle email was sent to, and the exact Activation PIN provided in that email.
Make sure you copied the entire key string with no missing characters or accidental extra spaces at the start or end. Use the "Copy" button rather than typing it manually.
No. On the activation screen, click "I have a license key", browse to your TypeKey folder, and select your existing license file.
No. We keep your activation on file and send you a new license file each year. Click "I have a license key", browse to your new download bundle folder, and select the new license. There is no need to repeat the full online activation process.
A license can only be active on one server machine at a time. Contact TypeKey support before moving. We will deactivate the license on your old computer, after which you can install the Server app on the new machine and activate it there.
Check that the server computer is powered on and awake, the Server app is running, and all machines are connected to the same local network subnet.
Still stuck? Contact TypeKey support at info@typekeyacademy.com with your order email address and a description of the step you're on.
Bring TypeKey to your school
Reach out and we'll get your school set up — onboarding, accounts, and the teacher handbook included.
info@typekeyacademy.com